SKU: 30898112095

Building & Managing a World Class It Help Desk

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Description

Building & Managing a World Class It Help DeskWhat is a help desk? A help desk is a department within a company that responds to user's technical questions. Most large companies have help desks to answer user questions. Questions and answers can be delivered by telephone, e mail, BBS or fax. This guide should help readers build, improve or maintain a successful help desk. The resource details a step by step methodology for help desk implementation and continous improvement, including tools, tips

What is a help desk? A help desk is a department within a company that responds to user's technical questions. Most large companies have help desks to answer user questions. Questions and answers can be delivered by telephone, e-mail, BBS or fax. This guide should help readers build, improve or maintain a successful help desk. The resource details a step by step methodology for help desk implementation and continous improvement, including tools, tips and techniques to make the help desk more efficient. The author shows how to select, implement and utilise new technology for help desks such as web based help desks, electronic display boards and call management packages. The guide also gives real life examples that demonstrate the successes and failures involved in creating and maintaining a help desk.

Binding Type: Paperback
Publisher: McGraw-Hill/Osborne Media
Published: 04/26/2001
ISBN: 9780072132373
Pages: 583
Weight: 2.25lbs
Size: 9.20h x 7.56w x 1.26d
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SKU: 30898112095

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Damon A
San Leandro, US
★★★★★ 5
Smooth and ergo nice mouse.
Size: 1 Pack, Style: USB Receiver, Color: Swift Grey
I needed this little thing quickly and got it within 2 hours of ordering. It was only an extra five bucks to get it now. Would have burned more than that in fuel. Works exactly as I would have expected. Perfect.
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Reviewed in the United States on June 11, 2026
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N. Vance
Cuba, US
★★★★★ 5
Simple and efficient
Size: 1 Pack, Style: USB Receiver, Color: Swift Grey
This is a dandy little item. Easy to use straight out of the box, No fancy bells and whistles.but why should a mouse try to replicate commands that are on the laptop?
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Reviewed in the United States on May 16, 2026
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Devora Blane
Phoenix, US
★★★★★ 4
Simple, Reliable, and Works Great
Size: 1 Pack, Style: USB Receiver, Color: Swift Grey
The Logitech M185 has been exactly what I needed for everyday computer use. Setup took less than a minute—just plug in the tiny USB receiver and it was ready to go. The mouse responds smoothly, tracks accurately, and feels comfortable in my hand even after several hours of use. What I appreciate most is the reliability. The wireless connection has been stable with no noticeable lag or dropouts, and the battery life has been excellent. For browsing, office work, and general daily tasks, this mouse delivers solid performance at a very reasonable price. I'm extremely happy with it.
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Reviewed in the United States on June 11, 2026
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Amazon Customer
Boise, US
★★★★★ 5
Great.
Size: 1 Pack, Style: USB Receiver, Color: Swift Grey
Great deal. Works great.
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Reviewed in the United States on May 24, 2026
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Price Loftin
Pawtucket, US
★★★★★ 5
Great mouse
Size: 1 Pack, Style: USB Receiver, Color: Swift Grey
It synced right up and is working great
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Reviewed in the United States on June 7, 2026

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