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Description
The Welcomer Edge: Unlocking the Secrets to Repeat BusinessThe Welcomer Edge is a business book that unlocks the secrets to repeat sales. Its principles are appropriate for all sales and service environments. It's about four distinct categories of service professionals the people that will make any customer service function or department a success. The author provides real life examples and anecdotes to help transform this concept into action. Welcomers are a rare breed of friendly and engaging people. Most
The Welcomer Edge is a business book that unlocks the secrets to repeat sales. Its principles are appropriate for all sales and service environments. It's about four distinct categories of service professionals -- the people that will make any customer service function or department a success. The author provides real life examples and anecdotes to help transform this concept into action. Welcomers are a rare breed of friendly and engaging people. Most importantly, they are innately intuitive, and understand that customers are people first. Identifying and recruiting welcomers is the key to a healthy consumer base. The book provides practical recommendations and strategies so that any company -- regardless of industry or size -- can maximize the quality of its customer service and the quantity of its loyal consumers. The book describes the four categories of frontline associates. Understanding that each category has definitive service personalities will help optimize your business at its most crucial moment: the encounter that brings two people together to make a purchase, subscribe to a service, provide praise, or raise a concern. The bottom line shows how sales and customer associates have a powerful impact on sales because they determine the outcome of the all-important first impression, and this translates into whether or not a company will achieve its most important goal: repeat business.Binding Type: Paperback
Publisher: Center for Client Retention
Published: 04/01/2013
ISBN: 9780989037006
Pages: 220
Weight: 0.72lbs
Size: 9.00h x 6.00w x 0.50d
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4.7 ★★★★★
Based on 11 reviews
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Product Reviews
★★★★★ 5
Excellent Product :)!!!
Format: Paperback
Excellent item, support and service :)!!!
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Reviewed in the United States on May 8, 2025
★★★★★ 5
Hardy the poet
Format: Paperback
We all know Hardy the novelist, but perhaps he is less well known as a poet. In this volume of over 900 pages, with nearly 1,000 poems, Hardy is colorful, chatty, direct, lyrical, thoughtful, deep. And perhaps his finest quality - at least so I find - is the fact that he is down-to-earth. His poems are not "difficult" for a reasonably literate, experienced reader; and the rhyming is never forced. In short, his poems are a delight.
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Reviewed in the United States on June 24, 2021
★★★★★ 5
The other side of one of the giants of the Victorian era.
Format: Paperback
Thomas Hardy is my favorite novelist who has ever lived. I preface the review of this poetry anthology - which includes every one of the 900+ poems he wrote throughout his life, from the 1860s to just before his death in 1928 - in this way because I’m a bit biased. Hardy’s poetry is technically satisfying and nearly as moving as his novels, and you can tell that the same precision he brought to prose is on full display in his verse. I’m working my way through every single poem in this collection, and thus far my favorites are “The Convergence of the Twain” and “After the Last Breath.” There are other poets whose works I like better (Dickinson, Yeats, Wordsworth, and Whitman come to mind), but as an amateur Hardy scholar, reading this collection is positively invaluable to understand the full depth of his genius, and as always Wordsworth Classics delivers in terms of a quality paperback that should withstand years of enjoyment. I own many of their releases and have yet to find one that even slightly disappoints.
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Reviewed in the United States on April 25, 2026
★★★★★ 5
Pure enjoyment
Format: Paperback
Expanding my knowledge and enjoying the history
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Reviewed in the United States on September 7, 2022
★★★★★ 5
Great Book Needed for Class
Format: Paperback
My daughter needed this book for her Masters class. Glad we easily found it on Amazon.
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Reviewed in the United States on September 30, 2025